Responsible Gaming

RocketSpin is committed to providing a secure entertainment platform and encourages responsible gaming as a core principle of our operation. We believe that online gaming should always be an enjoyable leisure activity, and we provide a framework of tools and support to ensure it stays that way for every player. The RocketSpin AU casino is designed with player safety in mind. For more insight into our company’s mission, please see the RocketSpin about us page.

Managing Play with Our Tools

We offer a range of account tools to help players stay in control of their gaming. These features can be accessed directly from the player profile and allow for personal limits to be set on spending and time.

Financial Limits

Setting financial limits is a key part of responsible gaming. Two important tools are available to manage spending:

• Deposit Limits: This feature allows a person to set a maximum amount that can be deposited into an account over a daily, weekly, or monthly period. Once the limit is reached, further deposits are blocked until the period resets.
• Loss Limits: A loss limit restricts the amount of funds from deposits that can be lost within a chosen timeframe. This tool helps prevent chasing losses and ensures gaming stays within a budget.

Time Management

Keeping track of time is essential for a balanced gaming experience. The following tools assist with time management:

• Session Limits: Players can pre-set a maximum duration for any single gaming session. A notification will appear when the time limit is reached, providing a clear prompt to take a break.
• Reality Checks: This feature provides periodic on-screen notifications during gameplay. The alerts show how long a session has been active, helping to maintain awareness of the time spent.

Options for Taking a Break

Sometimes a break from gaming is needed. We provide two distinct options to step away from the platform.

Cooling-Off Period

If a short break is required, a cooling-off period can be activated. This option temporarily suspends the account for a duration ranging from 24 hours up to a few weeks. During this time, it is not possible to deposit or play.

Self-Exclusion

For anyone who feels their gaming habits are becoming a problem, self-exclusion offers a longer-term solution. This action blocks account access for a minimum period of six months. It is a significant step for regaining control and can be extended if necessary.

External Support Resources

If gaming is causing issues, seeking professional and confidential advice is strongly recommended. Several national organisations in Australia offer free support services for individuals and their families. Help is available from Gambling Help Online, Gamblers Anonymous, and Lifeline.